FAQ

We strive to process and ship orders as quickly as possible. However, during holidays, there may be a slight extension in delivery time. If your order is placed on weekends or public holidays, we will begin processing it on the next working day.

We currently only ship to England, Scotland, and Wales. On average, delivery within these regions takes about 2-3 working days after order confirmation. Shipping is free for orders over £50, while orders below this threshold are subject to a charge of £4,99, which will be borne by the buyer.

Once the goods are handed over to the courier, you will receive an email at the address you provided during the purchase process. Simply click on the "TRACK YOUR SHIPMENT" button in the email to monitor the status of your order.

If you receive a damaged or incorrect product, please notify us within 14 days of delivery by sending an email to info@atavi.uk. In your email, kindly include the reason for return, the order number, the items to be returned, and photos of the damaged or incorrect product. Alternatively, you can also submit a notification via your member area on the atavi.uk website.

Atavi will assess the returned product and issue a refund if it meets the specified conditions outlined above. Please note that returns are only accepted for purchases made directly on atavi.uk. As for the refund process, if your purchase was paid with PayPal, the refund will be credited to your PayPal account. If you paid with a Credit Card, the refund will be processed using the same payment method. Kindly note that refund times may vary depending on the payment provider. The refund will incur no additional charges and will always include the amount of the item(s) being returned.

To be eligible for return and refund, products must be returned in their original packaging, including any attached documents such as tags, labels, and seals. Additionally, products must not be tampered with or rendered unfit for resale. Failure to comply with these conditions will result in the customer being unable to avail of the specified remedies. Please note that some products, due to hygienic or health reasons, cannot be returned after delivery if they are unsealed for use.

There is no minimum order requirement. You can even purchase a single product from our catalog.

Here is a step-by-step guide to making a purchase on our website:

Start by searching for the product you desire in our catalog. You can use the menu or the search button to quickly find the item. Once you have found the desired product, select the quantity and click "add to cart." You can view the contents of your shopping cart by clicking the appropriate icon at the top right of the page.

Proceed to checkout by clicking "checkout" and provide the necessary shipping and payment details to complete your order. If you already have an account, you can log in to expedite the checkout process using your saved shipping and payment details.

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If your parcel has not yet been dispatched, you can cancel your order. Please contact us as soon as possible with your order details to request cancellation.

You can find all the necessary product information, including ingredients, allergens, and nutritional values, in the product data sheet available at the following link. If you are unable to find the information you are looking for, please feel free to reach out to us, and we will gladly provide the answer you seek.

Our pasta is produced in a small laboratory in Parma (Italy).

The durum wheat used for Atavi is sourced in Italy.

As usual pasta, in hot boiling water with salt. The timing is on each pack: 7 min for SOURDOUGH and SMOKED and 6 min for UMAMI. We also suggest trying to cook the product in a “risotto” style, which means directly in a pan adding the cooking water little by little. Letting the tagliatelle absorb the water and, at the same time, release its flavor to create a sort of creamy sauce that enhances the pasta flavor.

Tagliatelle is an iconic pasta cut that with its simple but unique shape can host and enhance any possible flavour, offering a bite able to release in mouth all the pleasure and intensity of its ingredients. We decided to go for one single shape, to let the people concentrate on flavours without being distracted by other elements of the product.

We developed our Tagliatelle having as a main goal a new sensory experience in terms of APPEARANCE, TASTE and TEXTURE. For these reasons we crafted the products with a special lamination technique that gives them an authentic appearance, neither rough nor smooth, but deliberately irregular. In addition, thanks to both production technology and raw materials, our Tagliatelle have a unique consistency, with a firm bite and a full-body texture in the mouth. Finally, FLAVOURS, all the transformations applied to wheat provide products with additional layers of flavors compared to a regular pasta: from the sourness of a fresh baked bread to toasted and nutty notes, to smoked and intense umami flavors.

We ensure that our pasta is transported under proper conditions to maintain its quality and safety. Additionally, we guarantee the safety and integrity of our packaging during the transportation process.

For price inquiries regarding commercial activities, please fill out the form available at the following link. Our dedicated department will contact you directly to discuss business proposals and collaborations.